Right from the beginning Whitakers were on the ball. They contacted me within 1/2 hr of my email enquiry. The other agency I contacted never even got back to me. Good photos were taken, I was kept informed of all viewings and feedback, and the sale went through very smoothly. I would definitely recommend this agency to friends and family. The best estate agents we have dealt with.

Good service from start to finish. Everyone on the team was very good. My son (4yo) loved the chocolates! Thanks guys :-)

I'm not surprised that Whitakers are highly rated because their customer service is spot on. We viewed a property that required a lot of work, and we were lucky enough to have Angie show us around. Angie was fantastic; she left us to it and answered any questions we had. I loved the property and believed I could turn that house into a home. As first-time buyers, we wanted to view the property again. Since the house wasn't cheap, we wanted to ensure we could afford the renovation costs. We booked a second viewing. At this point, nothing could have deterred me from putting in an offer, not even advice from family and friends. During our second viewing, the agent spent the first five minutes talking about their personal life and circumstances. When she finished, she reminded us that we had only 10 minutes left. Throughout the viewing, she followed us into every room, continuously reminding us of the time limit (I've never known any estate agents in Hull to have a 15-minute viewing limit and to remind us every minute). This created such a poor experience as we couldn't fully examine the property. We felt under pressure. The agent also mentioned that she disliked when buyers took their time and that previous buyers would linger. Then her husband called to remind her that she had only two minutes left, so we had to wrap things up. The reason for the 15-minute limit was that they needed time to get to their next viewing. The agent also complained about fuel costs and staff expenses, which seemed irrelevant to our viewing. My partner's father took the day off work to see the house but got stuck in traffic (Hull A63 was closed, causing gridlock). It took him 1 hour and 15 minutes to arrive, and when he did, we were told to book another viewing. There were many ways to handle the situation better: the husband could have gone to the next viewing while the agent stayed with us, they could have given us an extra five minutes for my partner’s father, or they could have left us the keys since the house was vacant. The people who showed us around were Mr. & Mrs. Whitakers. This experience ultimately deterred me from making an offer. If I could contact the vendor directly, I certainly would. If you were short-staffed, it would have been better to cancel my viewing and rebook it for a different date. Overall, I've had no problems with the staff, and I think they are absolutely brilliant (hence the two stars and not one). However, the owners should practice what they preach. You wouldn't expect your employees to deliver such a service, so why should you? Whitakers did call us to apologise and to book another viewing; however, this has left a bad taste in our mouths. The staff shouldn't be apologising; it should be the owners.

Whitakers Estate Agents Review We recently purchased our new home through Whitakers Estate Agents and had an excellent experience throughout the entire process. The team were incredibly helpful, knowledgeable, and always went the extra mile to ensure our needs were met. They were particularly responsive to our inquiries and kept us informed of every step of the way. We were very impressed with their professionalism and dedication, and we would highly recommend them to anyone looking to buy or sell a property.

Whitakers were excellent! They made sure that we were kept informed at every stage and were persistent in their efforts to reach a successful conclusion in the sale of our property. We thoroughly recommend their services.

Helen Jackson was our main contact at Whitakers as we sold the house and for that I will always be grateful. She even actually found the property that we ended up moving to just by doing a quick, helpful internet search! It was a particularly stressful period due to family illness etc also and Helen was consistently reliable - she gave clear, reassuring responses to questions, often foreseeing our concerns. Helen was always kind, friendly, good humoured, patient and tenacious when necessary - a rarity I find. I wouldn't have wanted anyone else steering me and my Mum through it all, and will always be relieved it was her.

Ellie was very helpful and kept us updated better than our own solicitors. Because of some issue in the chain, we were quite unsure what was going on with our purchase but clear communication from Ellie made all the difference and really helped to settle our concerns.

Whitakers Anlaby provided me with an exceptional service during a very difficult time in my personal life. They were prompt with responses, expert in knowledge and always willing to help with even the smallest issue. I can't recommend them highly enough, all the staff are amazing, particularly Catherine Armitage and Ellie Hardy, who were both patient and incredibly helpful. Thank you so much.

I have never left a review for a fellow estate agent, but felt compelled to write one to highlight just how impressed I was with Harry. Despite his young age, his enthusiasm and commitment to getting this chain to a successful exchange was 10/10. We were under extreme pressure from buyers further down the chain and the need for constant updates was vital to keep the chain in check – Harry fulfilled this role brilliantly, he always – without fail, returned our calls, even if he didn’t have an update, something I’m afraid estate agents are dire at. For agents to work alongside one another, especially with a large chain zigzagging around the country, it is imperative to have professional agents involved, this certainly helps with getting the desired result, EXCHANGE! I just want to say Harry is a credit to your firm, he is young, and no doubt still quite relatively new to the industry (compared to my 30 years) but with his enthusiasm and dedication to his role as a young negotiator I am confident he will go far in the business. Thanks again HARRY, without your input, this would have been a hard one to progress!!

As a first time buyer purchasing on my own, I expected this to be a very stressful experience but from start to finish was about as stress free as buying a house could be! Harry kept me updated on a regular basis and I was very confident about the progression of the sale. I have already recommended that friends and family who are looking to buy, give extra thought to Whitakers due to the outstanding level of service.